Customer Services

Our Delivery Terms

We manufacture and supply a huge range of equipment ranging in size from gymnastics handguards that fit in an envelope, to competition size trampolines weighing several hundred kilos that require an HGV and two men to deliver – and everything in between. Much of our equipment is made to order and many products have bespoke elements and therefore lead times may be a little longer than “internet speed”.

On receipt of your order we will process all the items you require – which may be a combination of products that are in stock, others that are made to order, others that are made in batches over a standard production cycle, and still others that require a visit from our installation technicians. We will then reply with an order confirmation with an indicative despatch date for your order. If that date is unacceptable, please contact us at that stage to discuss if there is any way we can help. If there is nothing more that we can do then at that stage, before anything has commenced manufacture we will be sorry, but willing to cancel your order and refund any credit card payment in full.

Customer Feedback Survey

We want your feedback. If you have recently purchased an item from Continental we would be grateful to receive feedback from you on our pre-sales, sales and after-sales service. You can find a short survey by clicking the image below:

Our Delivery Charges

We try to keep our delivery charges simple. For the vast majority of orders we charge a flat rate of £35 + VAT for delivery. This doesn't cover our cost of delivery but is a contribution to it. It also means that the larger your order, the smaller is the percentage delivery cost. For larger items requiring installation, an "Area Charge" applies which is based on your distance from our factory. All delivery charges or Area Charges are clearly shown at checkout before you have to commit to your purchase.

For Highlands and Islands and Northern Ireland and some extremities of mainland UK, additional delivery charges may apply depending on the size, weight and dimensions of your order that cannot be calculated during online purchasing. Therefore if you are purchasing items in these areas please contact our sales team to obtain a bespoke quotation.

Returning a purchase

We are delighted to open access to our online sales to everyone, whether you are a PE teacher, a gymnastics coach, a football club or a private individual. However our products are sold primarily to businesses, schools, leisure centres and institutions and we do not therefore offer a right to return goods free of charge. Should there be a fault with anything we supply we will of course replace that item free of charge.

Please bear in mind that as we make most products to order, then should you change your mind about anything you buy that is not faulty then we reserve the right under our terms and conditions of sale to charge an administration and re-stocking fee. This may be up to 30% of the value of the goods plus any shipping costs.

Where are my goods?

Within a few days of placing your order you will receive in the post a Sales Order Acknowledgement which confirms the details of your order. At the top of the text of your order we will state an ESTIMATED delivery week for items not requiring installation and a month for items requiring installation.

For installation items we will contact you the month before installation to confirm an installation week. For delivery items, we aim to ship your goods any day within the estimated delivery week. Shipping is by carrier which can take 1 to 3 days. Therefore please wait until 3 business days after the end of the estimated delivery week before contacting Continental as the delivery is not "late" until after that date. This would be the Wednesday of the week following the estimated delivery week.

We apologise if your goods have not arrived by that date but sometimes matters outside our control are experienced, and equally sometimes our delivery date estimates prove incorrect due to fluctuating workloads passing through our factory - we do our best to give an honest estimate up front but we apologise that sometimes we don't get it right.
Should you need to chase your delivery, the quickest way of ensuring we respond promptly is to send an email to customerservices@contisports.co.uk which MUST include the following information:

Your contact details
The Sales Order Acknowledgement Number (top right hand corner of the Sales Order Acknowledgement)
Your purchase order number (if any)
The postcode of the delivery address

We will then investigate the reason for any delay and as soon as we have a revised delivery date we will reply to you with the reason for the delay and confirmation of the revised date. And we sincerely apologise if we are late.

What are your terms and conditions of trade?

You can read our Terms and Conditions of trade for products sales here